Missing product? What if I did not receive my full order?

We split bulk orders (360 pills or more) into several packages and ship them separately every 5 - 7 days to avoid any issues at customs and to reduce instances of entire shipments being confiscated and destroyed.

However, if your package doesn’t arrive owing to an error on behalf of the postal services, or was returned to sender, we will re-ship your order for free if it has not yet been received 30 days after dispatch. Alternatively, you can opt for a refund. Should you have any redelivery-related inquiries, please contact us.

If the order you received from us is incomplete or contains products you did not order, please contact us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.

COVID-19 Impacts

The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some - in 1-2 months even for orders sent from the same location on the same day.

During the COVID crisis tracking updates may not be available at all - postal providers optimize and speed-up their operations worldwide by skipping package scanning.

Please use your local postal provider website for more accurate tracking updates.

👉 USPS Tracking for US orders
👉 Australia Post for packages dispatched to Australia from India (EMxxxxxxxxxIN)
👉 Singapore Post for packages dispatched to Australia from Singapore (LTxxxxxxxxxSG)
👉 Royal Mail for packages dispatched to the UK from Singapore (LTxxxxxxxxxSG)
👉 ParcelForce for packages dispatched to the UK from India (EMxxxxxxxxxIN)