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Hi, how can we help you?
  1. Hi, how can we help you?
  2. Payment & Billing FAQ

Payment & Billing FAQ

Credit Card FAQ

  • Do I need to authorize foreign transactions with my bank?
  • What is phone verification? Why I was contacted by Payofix to verify the purchase by phone?
  • My bank approved the transaction. What to do next?
  • Why my credit card payment was declined? Top CC decline reasons and solutions
  • What is my order status? Did my order went through? No order confirmation?
  • I'm not satisfied and I'm going to request a chargeback through my bank. Do I need to dispute with my credit card company?

Bitcoin & Crypto

  • What is bitcoin? How to pay with bitcoins?
  • I have bought bitcoin, what should I do next?
  • Invalid bitcoin address? The QR-code is not working. Where should I send the payment to?
  • I sent the bitcoin payment to the alternate address. Why hasn't my order been processed?
  • I have sent my bitcoins to your wallet, but the order is Pending/Cancelled. What do I do now?
  • Can I use my coupon code and still get the 10% off for paying with bitcoin?

PayPal, Zelle, e-Check

  • Do you accept PayPal?
  • PayPal payment was processed but I haven't received my order confirmation
  • I was double-charged for my PayPal order. How to refund the second charge?
  • Why I was charged an additional fee for the PayPal option? Why my coupon code didn't work?

Other Questions

  • Do you accept Western Union? Can I pay with WU?
  • How can I cancel my order and get a refund?
  • Is this a secure site?
  • How can I request a refund? What is your refund policy?
  • I've received emails saying my payment is declined, and that my order has been confirmed šŸ”„
  • How does a store credit work?

Top Articles

Promoted articles

  • Do I need to authorize foreign transactions with my bank?
  • What is phone verification? Why I was contacted by Payofix to verify the purchase by phone?
  • My bank approved the transaction. What to do next?
  • Why my credit card payment was declined? Top CC decline reasons and solutions
  • What is my order status? Did my order went through? No order confirmation?
  • What is bitcoin? How to pay with bitcoins?
  • What are my shipping options? How long does shipping take? What will it cost?
  • How our shipping is affected by coronavirus šŸ˜·
  • Do you ship internationally?
  • Package tracking FAQ and most common issues. Why can't I track the shipment?
  • Order never received? I have not received my package. What should I do?
  • Are your medications FDA-approved?
  • How do I know that the medication is legit? Can I get my pills or my blood analyzed to make sure?
  • How to order free PrEP samples? How to get generic Truvada trial pack?
  • No scam or fake medicines are sold?
  • What is a generic drug? Why is this so inexpensive?
  • Can I contact you via phone? No, we provide entirely online support services
  • Hi! How to place an order or what is your order status?
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