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Payment & Billing FAQ
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Other Questions
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Do you accept Western Union? Can I pay with WU?
How can I cancel my order and get a refund?
Is this a secure site?
How can I request a refund? What is your refund policy?
I've received emails saying my payment is declined, and that my order has been confirmed š„
How does a store credit work?
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Do I need to authorize foreign transactions with my bank?
What is phone verification? Why I was contacted by Payofix to verify the purchase by phone?
My bank approved the transaction. What to do next?
Why my credit card payment was declined? Top CC decline reasons and solutions
What is my order status? Did my order went through? No order confirmation?
What is bitcoin? How to pay with bitcoins?
What are my shipping options? How long does shipping take? What will it cost?
How our shipping is affected by coronavirus š·
Do you ship internationally?
Package tracking FAQ and most common issues. Why can't I track the shipment?
Order never received? I have not received my package. What should I do?
Are your medications FDA-approved?
How do I know that the medication is legit? Can I get my pills or my blood analyzed to make sure?
How to order free PrEP samples? How to get generic Truvada trial pack?
No scam or fake medicines are sold?
What is a generic drug? Why is this so inexpensive?
Can I contact you via phone? No, we provide entirely online support services
Hi! How to place an order or what is your order status?
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